Prestige Pro Cleaning

Legal

Privacy Policy

Last updated:

1. Introduction

Prestige Pro Cleaning (“we,” “our,” or “us”) operates the website https://prestigeprocleaning.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or request our services, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and service address.
  • Service details: property type, size, and cleaning preferences you provide when requesting a quote.
  • Communications: messages, inquiries, and feedback you send us.
  • Usage data: IP address, browser type, pages visited, and time spent on our site.

3. How We Use Your Information

We use your personal information to:

  • Respond to quote requests and inquiries.
  • Schedule and deliver cleaning services.
  • Send service confirmations and follow-up communications.
  • Improve our website and services.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymise it.

6. Your Rights

Under PIPEDA and applicable provincial laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Withdraw consent for certain uses of your information.
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at info@prestigeprocleaning.ca.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: